Support Engineer in ITP Select

ITP Select   Support Engineer - Linux/Unix, Java/J2EE, Apache/Tomcat/Jboss  

Technical Support Engineer - Linux/Unix, Java/J2EE, Apache/Tomcat/JBoss

Our client
Our client is a leading software development company with over 20,000 clients across 130 different countries. The company employ over 400 people and expects this to grow year by year at a rapid rate. The company provide de bugging software and collaboration tools. They are a different type of software house that promote innovation. Do not be surprised to find a fridge full of beer and the team having a game of Texas Hold’em at lunch!

The role
Our client prides itself of providing a different type of support, as part of an awesome team you will provide legendary technical support to a whole range of customers. Support for these guys is more than insuring the problem is solved. They are heavily customer-focused, always adding value to the deliverable, doing what it takes within reasonable guidelines, being transparent, and making daily decisions that are outcomes of a well defined, customer-centric vision. Being passionate about Customer Support takes this a step further. It's an inbuilt motivation, feeling and belief for the customer concerned.

It's about doing what is right for the customer, even if that means bypassing a few standard processes and procedures, and you'll do it not just for the hope of future business, but because you know it's the right thing to do.

Main Responsibilities
Your role will include the following;
• Communicate via web-based applications and phone to resolve customer issues
• Improve the knowledge base and documentation of products to help customers
• Help improve and streamline internal processes
• Verify bugs raised against products
• Create and publish Knowledgebase articles
• Triage incoming support issues in a timely manner and ensure that they are handled appropriately
• Ability to work rotating weekend shifts (1 per month, this can be done remotely)

Required Skills/Education

• A Bachelors Degree or relevant work experience
• 1-2 Years experience in a technical support
• 1-2 years solid experience with Linux/Unix/Windows Operating Systems
• 1-2 Years experience with Application Servers Specifically Linux based (apache/tomcat/Jboss etc..)
• Experience in troubleshooting Java/J2ee Applications is a major advantage
• Experience with databases and SQL Experience is a major plus

  Date: January 11, 2012 City/Town:San Francisco Location:CA/San Francisco Wage/Salary: 80,000 Start: asap Duration: Permanent Type: Full Time How to apply:Email your resume to xxxxxx.xxxx@xxxxxxxxx.xxx Company: ITP Select Contact: Darren Kane Phone: 0031 (0)20 820 3515 Fax: Email:darren.kane@itpselect.com